Free international shipping on all orders over US$60

*Gift cards cannot be used in conjunction with this offer.

PRE-CHRISTMAS DELIVERY DATES:

To ensure your orders reach in time for Christmas, our last date for guaranteed delivery is on Monday, 2nd December via normal shipping. 

We highly encourage you to order by then so your gifts arrive on time! For orders placed after this date, kindly select an Express Shipping option for guaranteed delivery by Christmas.

INTERNATIONAL SHIPPING:

Once your shipment is turned over to the postal service in your country, it is marked as delivered in our system. While many packages make it to their final destination without issues, WE WILL NOT BE RESPONSIBLE ONCE PACKAGES ARRIVE IN THE DESTINATION COUNTRY AS WE DO NOT HAVE ANY JURISDICTION OVER POSTAL SYSTEMS IN INTERNATIONAL COUNTRIES.

Kindly follow your order journey via the tracking link sent to the email associated with your order as WE WILL NOT BE RESPONSIBLE FOR ANY UNSUCCESSFUL DELIVERY ATTEMPTS, OR DELAYS IN DELIVERY DUE TO RE-ROUTING OF ARTICLE AS A RESULT OF UNSUCCESSFUL DELIVERY ATTEMPTS, OR INSUFFICIENT ADDRESS INFO.

We don't mean to shout, this is just very important to note :-)

FOR SHIPPING TO BRAZIL:

Standard shipping and free shipping for orders above US$60 are handled by Correios, which has begun to impose a new charge for international parcels. This charge, also known as “despacho postal”, must be paid by customers who are expecting international parcels to Brazil. However, no notification will be sent to you by Correios and if unpaid, the parcel will be shipped back to us. More information regarding the charge and how to proceed can be found here.

Please kindly note that customers opting for delivery by Correios are liable for any loss of their packages. Please feel free to reach out to us at support@askandembla.net if you need any further assistance. 

SHIPPING TIME ESTIMATES:

Orders that ship by express shipping should take 2-4 working days to reach you upon the order being fulfilled, while orders that ship by regular shipping takes between 6-21 days depending on your country.

Please note that these are ESTIMATES of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time. You may also check in on your delivery status from your tracking number and link.

DESTINATION SHIPPING TIME
Europe
Austria 11 - 13
Belgium 10 - 13
Czech Republic 10 - 13
Denmark 10 - 16
Finland 12 - 15
France 8 - 11
Germany 7 - 9
Hungary 11 - 14
Ireland 10 - 14
Italy 16 - 18
Netherlands 8 - 13
Poland 10- 14
Portugal 13 - 18
Spain 10 - 15
Sweden 9 - 13
Switzerland 10 - 15
Turkey 12 - 16
United Kingdom 6 - 13
Rest of Europe 13 - 17
Asia Pacific
Australia 9 - 13
Hong Kong 8 - 11
Japan 10 - 12
South Korea 8 - 11
New Zealand 9 - 14
Taiwan 8 - 10
Thailand 9 - 13
Rest of Asia Pacific 9 - 21
Americas
Canada 11 - 14
United States of America 10 - 12
Rest of South America 11 - 21
Middle East & Africa
Rest of Middle East & Africa 11 - 21

CUSTOMS:

COLLECTING YOUR GOODS FROM YOUR LOCAL POST AND PAYING ANY DUTIES ARE THE RESPONSIBILITY OF THE BUYER. 

PLEASE READ CAREFULLY: All orders dispatch from Singapore. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Ask & Embla is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.

By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we will not issue you a refund unless all products are returned to us in their original condition. 

In the event that an order is refused or unclaimed and sent back to us, we will retain the original shipping cost we paid (not the amount charged to the customer) and any charges for return shipping.