Luna Moon Hangers in Gold

[Covid-19 Shipping updates]
Please refer to our FAQ page for latest shipping and delivery news.

All information below is standard information prior to the Covid-19 affairs.

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Important information:

Do read this before ordering.

Once your shipment is turned over to the postal service in your country, it is marked as delivered in our system. While many packages make it to their final destination without issues, we are not responsible for unsuccessful deliveries or missing parcels caused by your local postal system. We do our utmost for what is within our control, but are not responsible for errors outside our jurisdiction.

Kindly follow your order journey via the tracking link sent to the email associated with your order, and resolve unsuccessful delivery attempts, delivery delays, and other delivery-related issues (such as insufficient address information) directly with your postal service.

We seek your understanding that we are unable to help with such delivery problems.

Am I eligible for free shipping?

Free normal shipping is only eligible for final order value of US$50 & above (after discounts). Gift cards cannot be used in conjunction with this offer.

If your final order value is US$150 & above (after discounts), free EXPRESS shipping will be automatically available to you for selection at checkout.
Do note that free express shipping may not be applicable to all regions due to the limitations of postal services. In such scenarios, our customer service team will reach out to you to resolve the issue. We hope to seek your understanding on this.

Where does Ask & Embla ship to?

We ship worldwide, and all orders dispatch from Singapore.

How much is the shipping rate to my country?

All orders above USD50 nett qualify for free international shipping. The shipping rates for orders below USD50 vary depending on country. You will be able to get an estimate of shipping costs after adding items to your cart.

How long does it take for my parcel to reach me?

[Covid-19 Shipping updates] Please refer to our FAQ page for latest shipping and delivery news.

All information below is standard information prior to the Covid-19 affairs.

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Regular Shipping: 6-21 working days
Express shipping: 2-4 working days

Please note that these are estimates of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time, depending on variables like weather conditions, customs, etc. You may also check in on your delivery status from your tracking number and link.

Do I have to pay taxes?

It depends on the country you reside in. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the sole responsibility of the customer. Ask & Embla is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.

By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we cannot issue you a refund unless all products are returned to us in their original condition.

Note: Shipping to Brazil

We are unable to ship to Brazil at the moment due to delivery fulfilment challenges presented by 'Despacho Posta'" charges imposed by Correios. We are working to resolve this issue with Brazil customs as soon as we can. In the meantime, it is with regret that all shipments to Brazil will be paused until further notice.

If you would like to be notified when we resume delivery to Brazil, kindly send a message to support@askandembla.net. Thank you for your kind understanding on this.