Shipping policy

We ship internationally, with orders dispatching from the USA, Europe, or Singapore depending on your address.

Once an order has been placed, please allow a processing time of 1-2 working days for your order to be processed & dispatched. Once your order has been shipped, you will receive an email notification with a link to your parcel’s live tracking information. During peak sales promotions and festive seasonal events, please expect additional 2-3 working days for your order to be processed & dispatched.

The delivery timings of each parcel may change from time to time, depending on variables like weather conditions, customs, global logistics challenges etc. For more information on shipping time per country, you may view the ‘Shipping’ section in our customer care page‘‘. We will recommend that you check in on your delivery status from your tracking link that is stated in your email.

In the event you need to change your address, kindly email in to as soon as possible. We hope to seek your understanding that we are not able to redirect orders once they have been shipped, but know that we will do our best.  Once your parcel is shipped, please contact the carrier with your tracking number to make the necessary arrangements.

Orders outside of Singapore may have additional duties and taxes incurred. Ask & Embla is not responsible and cannot determine in advance the amount, if any, that will be charged, and we’re unable to waive or refund such fees in any cases. Please check with customs of your country to ascertain if any additional charges will be applied to your order. We hope to seek your understanding on this.