We are open, with business as usual, accepting and fulfilling orders for you. Click here for more information on how we are adapting to serve you during this time.
However, some countries’ postal services are no longer accepting incoming international deliveries, which may interfere with the way we reach you.
Read more below to see how you may be affected.
Yes, our products are safe to order.
We are located outside of the risk zone. and your orders are processed by ground staff who are fit for work, and comply with newly implemented precautionary measures.
Click here for more information on how we are adapting to serve you during this time.
If a product is available on our website, it is physically present with us and able to ship right now as per normal. Up until your order is handed over to a delivery fleet, there will be no delays.
As delivery services around the world are experiencing strains right now, opting for Standard Shipping will likely lead to delays.
While Standard Shipping is still an option, the rapidly changing effects of the COVID-19 situation may still present unforeseeable changes to Standard Shipping services. We cannot be liable nor provide protection in the event that parcels go missing or undelivered.
In such events, we will not be able to provide refunds for parcels sent via Standard Shipping. As such, we highly, highly recommend opting for express shipping for your parcel to reach on time.
Click here for more information on how we are adapting to serve you during this time.
* For customers in Canada, the minimum order value to qualify for free standard shipping is US$80 (final value after discounts)
* For customers in Singapore, the minimum order value to qualify free standard shipping is US$30 (final value after discounts)
Until delivery restrictions are lifted, we are temporarily unable to ship to the following countries at the moment.
Algeria, Antigua and Barbuda, Azerbaijan, Aruba, Azerbaijan, Bahamas, Barbados, Bermuda, Belize, Bhutan, Bolivia, Bonaire, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Costa Rica, Congo, Democratic Republic of the, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eswatini (Swaziland), Fiji, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, India, Iran, Ivory Coast, Jamaica, Kenya, Korea, Republic of, Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Maldives, Mali, Martinique, Mauritania, Mauritius, Moldovia, Mongolia, Montenegro, Morocco, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Réunion, Rwanda, Samoa, Saudi Arabia, Senegal, Sierra Leone, Somalia, South Africa, Sri Lanka, St. Helena/Ascension/Tristan da Cunha, St. Kitts and Nevis, St. Lucia, Saint Vincent and the Grenadines, Sudan, Suriname, Thailand, Trinidad and Tobago, Tunisia, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Wallis and Futuna, Western Sahara, Zimbabwe
If you are from these countries and wish to place an order with us, kindly reach out to our customer care team at support@askandembla.net
Do read this before ordering!
Once your shipment is turned over to the postal service in your country, it is marked as delivered in our system. While many packages make it to their final destination without issues, we are not responsible for unsuccessful deliveries or missing parcels caused by your local postal system. We do our utmost for what is within our control, but are not responsible for errors outside our jurisdiction.
Kindly follow your order journey via the tracking link sent to the email associated with your order, and resolve unsuccessful delivery attempts, delivery delays, and other delivery-related issues (such as insufficient address information) directly with your postal service. We seek your understanding that we are unable to help with such delivery problems.
Free standard shipping is eligible for final order value of US$60 & above (after discounts), with an exception for Canadian and Singaporean customers.
* For Canadian customers, the minimum order value to hit free standard shipping is US$80
* For Singaporean customers, the minimum order value to hit free standard shipping is US$30
For non-wholesale customers, if you your final order value is US$150 & above (after discounts), free EXPRESS shipping will be automatically available to you for selection at checkout.
Do note that free express shipping may not be applicable to all regions due to the limitations of postal services. In such scenarios, our customer service team will reach out to you to resolve the issue. We hope to seek your understanding on this.
Applicable to these selected countries only:
Australia, Austria, Bahrain, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, New Zealand, Netherlands, Norway, Portugal, Poland, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Sri Lanka, Taiwan, United Arab Emirates, United States and United Kingdom
Please note that these are estimates of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time, depending on variables like weather conditions, customs, etc. You may also check in on your delivery status from your tracking number and link.
The effects of COVID-19 on shipping logistics may still present unforeseeable changes to Standard Shipping services around the world. Should parcels go missing or undelivered, we will not be able to provide refunds for parcels shipped via Standard Shipping. As such, we highly, highly recommend opting for Express Shipping for your parcel to reach you safely and on time.
| DESTINATION | NO. OF DAYS |
| Europe | |
| Austria | 11 - 13 |
| Belgium | 10 - 13 |
| Czech Republic | 10 - 13 |
| Denmark | 10 - 16 |
| Finland | 12 - 15 |
| France | 8 - 11 |
| Germany | 7 - 9 |
| Hungary | 11 - 14 |
| Ireland | 10 - 14 |
| Italy | 16 - 18 |
| Netherlands | 8 - 13 |
| Poland | 10- 14 |
| Portugal | 13 - 18 |
| Spain | 10 - 15 |
| Sweden | 9 - 13 |
| Switzerland | 10 - 15 |
| Turkey | 12 - 16 |
| United Kingdom | 6 - 13 |
| Rest of Europe | 13 - 17 |
| Asia Pacific | |
| Australia | 9 - 13 |
| Hong Kong | 8 - 11 |
| Japan | 10 - 12 |
| South Korea | 8 - 11 |
| New Zealand | 9 - 14 |
| Taiwan | 8 - 10 |
| Thailand | 9 - 13 |
| Rest of Asia Pacific | 9 - 21 |
| Americas | |
| Canada | 11 - 14 |
| United States of America | 10 - 12 |
| Rest of South America | 11 - 21 |
| Middle East & Africa | |
| Rest of Middle East & Africa | 11 - 21 |
Please note that these are estimates of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time, depending on variables like weather conditions, customs, etc. You may also check in on your delivery status from your tracking number and link.
When choosing Express Shipping, your signature will be required upon delivery. We highly encourage you to sign for your parcel to ensure its safe arrival home to you. Signature Releases (allowing for your parcel to be left at your door) is not recommended. In the event of missing or undelivered parcels, we will not be able to provide refunds, nor be responsible for parcels that were allowed Signature Release.
| DESTINATION | NO. OF DAYS |
| Europe | |
| Austria | 4 - 6 |
| Belgium | 4 - 6 |
| Czech Republic | 4 - 6 |
| Denmark | 6 - 8 |
| Denmark | 5 - 7 |
| Finland | 5 - 7 |
| France | 4 - 6 |
| Germany | 4 - 6 |
| Greece | 4 - 6 |
| Hungary | 3 - 5 |
| Iceland | 3 - 5 |
| Ireland | 4 - 6 |
| Italy | 4 - 6 |
| Jersey | 5 - 7 |
| Luxembourg | 5 - 7 |
| Malta | 5 - 7 |
| Netherlands | 5 - 7 |
| Poland | 4 - 6 |
| Portugal | 4 - 6 |
| Spain | 4 - 6 |
| Réunion | 6 - 8 |
| Romania | 8 - 10 |
| Slovakia | 4 - 6 |
| Slovenia | 10 - 12 |
| Spain | 4 - 6 |
| Sweden | 5 - 7 |
| Switzerland | 4 - 6 |
| United Kingdom | 4 - 6 |
| Ukraine | 6 - 8 |
| Rest of Europe | 8 - 10 |
| Asia Pacific | |
| Australia | 5 - 7 |
| China | 8 - 10 |
| Hong Kong | 3 - 5 |
| India | 3 - 5 |
| Japan | 4 - 6 |
| South Korea | 3 - 5 |
| Malaysia | 2 - 4 |
| New Zealand | 7 - 9 |
| Taiwan | 2 - 4 |
| Thailand | 4 - 6 |
| Rest of Asia Pacific | 4 - 6 |
| Americas | |
| Brazil | 19 - 21 |
| Canada | 5 - 7 |
| Mexico | 5 - 7 |
| United States of America | 4 - 6 |
| Middle East & Africa | |
| Israel | 6 - 8 |
| Saudi Arabia | 5 - 7 |
It depends on the country you reside in. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the sole responsibility of the customer. Ask & Embla is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order, for parcels that are shipped from Singapore.
By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we cannot issue you a refund unless all products are returned to us in their original condition.
Note: Shipping to Brazil
Standard shipping and free shipping for orders above US$50 are handled by Correios, which has begun to impose a new charge for international parcels. This charge, also known as “despacho postal”, must be paid by customers who are expecting international parcels to Brazil. However, no notification will be sent to you by Correios and if unpaid, the parcel will be shipped back to us. More information regarding the charge and how to proceed can be found here.
Please kindly note that customers opting for delivery by Correios are liable for any loss of their packages. Please feel free to reach out to us at support@askandembla.net if you need any further assistance.
- Do not let our jewelry come in contact with water, perfumes, creams, or other liquids. They are highly sensitive to chemicals and liquids, and being in contact with them may cause them to oxidise or change in colour.
- To avoid scratches, wrap the jewelry you have in a soft cloth after cleaning or keep it/them in a jewelry box separate from other types of jewelry.
More information can be found here.
Yes! Clickers can be worn on septum and cartilage piercings, as long as they are in the right size and length for you. As each individual septum and cartilage is different, please refer to product descriptions for measurements, to make sure they are suitable for your piercing.
We highly recommend attempting to change your jewelry only when your piercing is fully healed. We are not responsible for any precautions that were not taken when measuring and or changing jewelry.
Products under our body jewelry collection can be internally or externally threaded.
Externally threaded products have an outward thread (otherwise understood as the ‘screw tip’) on the barbell post. They are suitable for wear on healed piercings.
Internally threaded products have an aperture (or ‘inward hole’) on the barbell post. They are suitable for all piercings, which includes those that are healed, healing or freshly pierced.
We always recommend to only change out your jewelry when your piercings are fully healed.
While most ear jewelry comes in pairs, cartilage jewelry (studs) is sold individually, so be sure to select ‘2’ under quantity to order a pair.
Plugs, tunnels, hangers, earrings, and ear wraps are sold in pairs.
Septum and cartilage jewelry (studs) are sold individually.
Nipple jewelry is always sold in pairs.
Please read product descriptions to be sure before proceeding to check out.
Yes you can, and there are 2 ways for you to do so!
1. Click on 'edit order' in your Order Confirmation page
2. Email us at support@askandembla.net with your order number and change details
Oh dear! Possible reasons include insufficient funds or having hit maximum card limit, and we would advise you to check with your bank for more details. Your order will be packed and shipped as soon as the payment has been verified and approved. We hope to seek your understanding that we will not be liable for any delay or non-delivery and are not obliged to inform you of the reason for refusal.
By making payment, you authorise the transaction and confirm that the credit/debit card is valid and that your payment details are correct. All credit/debit/PayPal transactions and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider.
It is important to us that you’re satisfied with our products, and we work hard to ensure that the quality standards of our products surpass your expectations. However, we do sometimes make mistakes, and in those instances, we’re more than happy to make amends.
Should you receive a defective or incorrectly sent item in your order, a replacement will be sent at no extra cost. If the item you ordered is out of stock, a refund in the form of a gift card will be issued.
Kindly send an email to support@askandembla.net with your order number, concern and pictures/video of the defective / incorrect products for assessment. Our customer care team will follow up quickly to support you.
We regret to share that for hygiene and sanitary reasons, we do not accept any returns as we take the health of our team and our customers very seriously.
That said, we do understand the disappointment that comes with receiving an item that is not what you intended to order. Should you still wish to receive the item that you want, please reach out to our customer support team within 14 days of receiving your order.
A heads up that we do not accept cash refunds in these cases, but will be happy to send the correct item to you should you be willing to bear the cost of your desired shipping option along with any difference in price for your desired product.
All jewelry, with the exception of certain pure metals such as titanium, will tarnish over time. This is a natural result of metals reacting with oxygen and moisture in the environment. To give our customers the best quality at a safe and affordable price, our team has worked hard with our partners to create safe protective coatings for our jewelry to slow down the rate of tarnishing for our products.
If your item has developed signs of severe tarnishing within your first month of receiving the item, please reach out to us with your order details and pictures. Our team will be happy to send a replacement to you following investigations into the cause of the tarnishing.
If you’d like to further increase the lifespan of your products, you can purchase anti-tarnish strips and/or store your jewelry away from water sources and natural materials that trap moisture. Do also keep your jewelry dry and away from sunlight.
As much as possible, please keep your jewelry away from water, perfumes, creams, or other liquids as these substances may increase the rate of tarnishing.
We’re afraid only regular priced items can be considered for refunds.
This means that no refunds are allowed for orders made during sale events, as well as for items on clearance. We hope to seek your understanding on this!
Although extremely rare, the wood, metals and finishes commonly used in making jewelry may trigger sensitive reactions on the skin for some people. For others, virtually anything might cause such reactions. It is the responsibility of the consumer to take precaution with any sensitive tendencies they might have to materials (silver, steel, brass, wood etc.) or the oxidation applied to metals (liver of sulphur, prior to making a purchase. We will not be held liable for any allergic reactions that may occur as a result of wearing our jewelry.
