• Why do I need to redeem my points by May 2023? +

    As we’re on a path to redefine Ask & Embla and reshape our brand philosophy to reflect our new vision, we have decided to discontinue our Rewards program by the end of May 2023. This was a difficult decision to make but we’re looking forward to starting new initiatives and bringing new improvements that will better serve our Circle.

  • What will happen to my points if I don’t redeem them when the Rewards Program ends? +

    If you are unable to spend your rewards points by then, the value of the remaining points will be donated to a good cause – we believe that this will be a meaningful way to positively impact our community.

  • How do I view my point balance? +

    You will need to create an account with us and log into your account. You will then be able to view your points at the top of this page.

  • How are my points being calculated? +

    Points are calculated based on the total value of the cart in USD minus shipping costs and taxes.

    For example, if you add US$50 worth of jewelry to your cart and apply a 10% discount code, your total will be US$45 and you will earn 45 points.

  • Will I receive points for purchases I made prior to creating my rewards program account? +

    Yes, you will receive points for purchases made even if you have not created your rewards account. However, you will need to create an account and log in order to redeem your points and rewards.

  • I completed an activity but didn’t earn points! +

    It may take a few minutes for our system to process your activity and credit the points, and we seek your patience on this.

    If you have recently made a purchase, do note that the points earned will remain pending for 14 days before being approved and redeemable.

  • What happens if I refund jewelry that I purchased with my points? +

    If one item is purchased with your points, the points will be refunded back to your account. If multiple items are purchased, the points will be awarded equally to each item within the order and the corresponding points will be refunded according to the item(s) returned.

  • How do I earn points with a referral? +

    Simply enter your friend’s email in ‘Refer a Friend’ section above, and an email with the discount code will be sent to your friend. Once your referred friend hits a minimum spending of US$40 on their first purchase using your link, you will earn 1000 points. You will have to log in to your rewards account to redeem your points.

  • Where can I report a problem or give feedback? +

    You may contact us via https://askandembla.net/pages/contact, or drop us a message via the chat widget on the bottom left of the page.