We are pleased to offer a complimentary 1-year warranty for all our 925 Silver Rings and 14K Solid Gold Jewelry. These demi-fine pieces are hypoallergenic and made to last your soul adornment journey.
WARRANTY
What does the warranty cover exactly?
i) Our warranty covers any manufacturing defects for our 14K Solid Gold and 925 Silver jewelry, such as damage to the material or poor workmanship.
ii) Our warranty covers damage to the product that occurred from regular daily use within 1 year.
Both above scenarios will result in us sending a replacement to you after our verification processes have been completed. We will send a replacement to you via standard shipping at no extra cost. Should you wish to receive your item via express shipping, or if standard shipping is unavailable for your address, you will be required to bear the cost of shipping.
If your jewelry is defective or damaged upon delivery, please file a claim within 7 days of receiving it. To initiate your claim, contact us at support@askandembla.net, providing your order number, a brief description of the issue, and supporting images. You will need to return the jewelry to us (return shipping fees will be covered by us), and our customer care team will make arrangements for your replacement.
Our warranty starts effectively from the date the customer receives the jewelry.Note: To better care for your 14K Solid Gold and 925 Silver jewelry, you can follow our material care guide which can be found here.
Note: To better care for your 14K Solid Gold and 925 Silver jewelry, you can follow our material care guide which can be found here.
What does our warranty NOT cover?
i) Our warranty covers regular wear and tear, but does not extend to damage caused by improper use or storage. To better care for your 14K Solid Gold and 925 Silver jewelry, you can follow our material care guide which can be found here.
ii) Our warranty does not cover loss or theft of the 14K Solid Gold and and 925 Silver jewelry during transit or after it is received. Regretfully, this is not within our control as the parcel is handled by a 3rd party courier.
iii) Our warranty is not applicable if any modifications or repairs were done to your 14K Solid Gold and 925 Silverjewelry by a third party.
iv) Our warranty is not applicable to 14K Solid Gold and 925 Silver jewelry purchased through a third party reseller (i.e. not through https://askandembla.net or any of our directly owned online channels). This means that you will need to have an Ask & Embla order number or invoice to qualify for the warranty. If you have purchased your item through a reseller, please contact your reseller and we will work with them to get your damaged item replaced if it qualifies for a replacement.
How do I return my defective 14K Solid Gold and 925 Silver jewelry?
After we’ve confirmed your eligibility for warranty, do follow the steps indicated in this guide on how to return your defective items.
RETURNS & EXCHANGES
WHAT IS THE POLICY FOR RETURNS & EXCHANGES?
If you are dissatisfied with your order for any reason, we accept returns or exchanges if the affected products is eligible and returned within 14 days of receiving it.
You are responsible for paying the return shipping fee (and the re-shipping fee of the replacement product and any potential taxes incurred, if you opt for an exchange). If you opt for a return, please note that your original shipping fee is not refundable.
We accept returns and exchanges on:
• Rings
• Necklaces
• Bracelets
• Charms & charm clasps
• Ear cuffs
For hygiene reasons, we do not accept returns and exchanges on:
• Piercing jewelry (earrings, clickers, threadless ends, flatback posts)
• Stretched ear jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cuffs™️)
• Lip and nose cuffs
• Gift cards and accessories (ring sizers & jewelry polishing cloths)
I RECEIVED A DEFECTIVE OR INCORRECT PRODUCT, WHAT SHOULD I DO?
It is important to us that you’re satisfied with your order, and we strive to fulfill all orders correctly with impeccable quality standards. In the event we've made a mistake, we’re more than happy to make amends.
Should you receive a defective or incorrectly sent item in your order, a replacement will be sent at no extra cost. If the item you ordered is out of stock, we will issue a refund to your original form of payment, or in the form of a gift card if you prefer.
Kindly send an email to our customer care team at support@askandembla.net with your order number, concern and pictures / video of the defective / incorrect products for assessment.
I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?
If you ordered the wrong item/colour/size, please reach out to our customer support team within 14 days of receiving your order to initiate a return or exchange. This 14 day window begins from the day your order is successfully delivered.
To qualify for a return or exchange:
• Item type must be eligible for a return or exchange (see full list below)
• Items must be in their original condition, unworn and undamaged
• Items returned must be in all original packaging (bags, box, and pouch included)
• Sale items are final and cannot be returned or exchanged
Please note that the return shipping fee and re-shipping fee of the product in exchange shall be covered by the customer. You may select the shipping option of your choice for both the return shipping and re-shipping journey.
We accept returns and exchanges on:
• Rings
• Necklaces
• Bracelets
• Charms & charm clasps
• Ear cuffs
For hygiene and sanitary reasons, we do not accept any returns or exchanges on:
• Piercing jewelry (earrings, clickers, threadless ends, flatback posts)
• Stretched ear jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cuffs™️)
• Lip and nose cuffs
• Gift cards and accessories (ring sizers & jewelry polishing cloths)
HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?
Customers can select the shipping method of their choice for both return shipping and re-shipping of exchangeable items. The total duration is determined by what they have chosen for both journeys.
We highly recommend choosing a trackable shipping service and purchasing shipping insurance for a peace of mind that your product gets returned to us safely for the processing of your refund or exchange. Once your product has been returned successfully, it will take about 1-2 working days for us to review the request. All approved exchanges are sent out within the week, after which the usual shipping times should apply
ARE SHIPPING COSTS REFUNDABLE?
Shipping costs are non-refundable as long as the items are successfully delivered. if your item is incorrect due to a mistake on our part, we will cover both the return shipping and re-shipping cost.
Once your refund is approved, the applicable amount (excluding shipping costs) will automatically be credited to your credit card or original method of payment. We strive to process all refunds in a timely and reasonable manner. Should there be a delay for any reason, kindly be patient as processing times could be affected for various reasons.
ARE SALE ITEMS REFUNDABLE?
All items purchased on sale or on clearance are final and non refundable. Only items bought at full price will be considered for refunds.
SHIPPING INFORMATION
Do you ship internationally?
We ship internationally to most countries with orders dispatching from our warehouses in the USA, Europe, or Singapore, depending on whichever is nearest to your address. For more information, kindly reach out to our customer care team at support@askandembla.net
Are there countries you are unable to ship to?
Due to some delivery restrictions, we are temporarily unable to ship to the following countries. Our team is actively working to restore shipping services to all locations. Please check back for updates regarding the availability of shipping to these countries.
We are currently unable to ship to:
ASIA: Afghanistan, Azerbaijan, Bhutan, Brunei, China, India, Iraq, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, Saudi Arabia, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Yemen.
EUROPE: Albania, Åland Islands, Andorra, Armenia, Belarus, Faroe Islands, Gibraltar, Greenland, Guernsey, Jersey, Mayotte, Moldova, Montenegro, North Macedonia, Russia, San Marino, Ukraine.
SOUTH AMERICAS: Bolivia, Chile, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.
NORTH AMERICAS & CARIBBEAN: Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Trinidad & Tobago.
OCEANIAS: Cook Islands, Fiji, French Polynesia, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna.
AFRICA: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Côte d'Ivoire (Ivory Coast), Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini (formerly Swaziland), Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.
If you are from these countries and wish to place an order with us, kindly reach out to our customer care team at support@askandembla.net
How do i qualify for free shipping?
To check if you qualify for free Standard Shipping, refer to the chart below with the minimum order values required. If your order meets the criteria for your region, it will be eligible for complimentary standard shipping.
US, UK, AUSTRALIA, SWITZERLAND: For orders with a final value of US$150 or more (after discounts), free express shipping will be automatically offered as an option at the checkout page.
EU, CANADA, REST OF WORLD: For orders with a final value of US$250 or more (after discounts), free express shipping will be automatically offered as an option at the checkout page.
Do note that free express shipping may not be applicable to all regions due to the limitations of postal services. For remote areas or countries whose couriers impose additional fuel/emergency surcharges, free express shipping will not be available. In such scenarios, a discounted shipping ratewill be applied at checkout instead.
| Region | Shipping | Condition | Rate |
|---|---|---|---|
| US | Standard | Order $70 and above | Free |
| Express | Order $150 and above | Free | |
| EU | Standard | Order $80 and above | Free |
| Express | Order $250 and above | Free | |
| UK | Standard | Order $60 and above | Free |
| Express | Order $150 and above | Free | |
| CANADA | Standard | Order $120 and above | Free |
| Express | Order $250 and above | Free | |
| AUSTRALIA | Standard | Order $70 and above | Free |
| Express | Order $150 and above | Free | |
| SWITZERLAND | Standard | Order $80 and above | Free |
| Express | Order $150 and above | Free | |
| REST OF WORLD | Standard | Order $80 and above | Free |
| Express | Order $150 and above | Free |
How much are shipping rates to my country?
- The shipping fee is calculated based on the total value of your order and the delivery destination.
- The shipping fee for exchanges and returns are non-refundable.
- Deliveries outside of the US, EU, UK, Australia & Norway may be subjected to additional customs duties and taxes which are not included in the shipping cost. Do note that we cannot determine the exact cost of additional customs duties and taxes as it varies by country. For more information, please contact your local customs office.
- In the case of exchanges or returns, duties and taxes paid upon delivery will not be reimbursed.
- For orders below $40, a minimum service fee of $15 will be charged.
| US | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order $70 and above | Free | 2-5 working days |
| Standard | Order <$70 | From $4.95 USD | 2-5 working days |
| Express | Order $150 and above | Free | 2-4 working days |
| Express | Order <$150 | From $7.95 USD | 2-4 working days |
| EU | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order $70 and above | Free | 2-7 working days |
| Standard | Order <$70 | From $4.95 USD | 2-7 working days |
| Express | Order $250 and above | Free | 2-4 working days |
| Express | Order <$250 | From $19.95 USD | 2-4 working days |
| UK | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order $70 and above | Free | 5-8 working days |
| Standard | Order <$70 | From $4.95 USD | 5-8 working days |
| Express | Order $250 and above | Free | 2-4 working days |
| Express | Order <$250 | From $19.95 USD | 2-4 working days |
| CANADA | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order $120 and above | Free | 7-11 working days |
| Standard | Order <$120 | From $9.95 USD | 7-11 working days |
| Express | Order $250 and above | Free | 6-9 working days |
| Express | Order <$250 | From $19.95 USD | 6-9 working days |
| AUSTRALIA | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order $70 and above | Free | 6-10 working days |
| Standard | Order <$70 | From $4.95 USD | 6-10 working days |
| Express | Order $250 and above | Free | 5-8 working days |
| Express | Order <$250 | From $19.95 USD | 5-8 working days |
| SWITZERLAND | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order $70 and above | Free | 7-14 working days |
| Standard | Order <$70 | From $4.95 USD | 7-14 working days |
| Express | Order $250 and above | Free | 2-5 working days |
| Express | Order <$250 | From $19.95 USD | 2-5 working days |
| REST OF WORLD | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order $70 and above | Free | 7-21 working days |
| Standard | Order <$70 | From $4.95 USD | 7-21 working days |
| Express | Order $250 and above | Free | 5-15 working days |
| Express | Order <$250 | From $19.95 USD | 5-15 working days |
How long will it take for my order to arrive via Standard Shipping?
The estimated delivery times based on shipping destination for Standard Shipping are listed below.
Please note that these are estimates and we do our best to provide the most accurate estimated delivery times available at all times. Timings may inevitably be subject to variables such as periodic changes due public holidays, peak seasons and unforeseeable delays such as weather conditions or customs inspections. Follow the delivery status using your tracking number and the provided link for updates on your order's journey.
Estimated delivery times via Standard Shipping
Due to the transition of our fulfillment centre, please expect ship-out delay of 2 business days.
| Region | Shipping | Days |
|---|---|---|
| US | Standard | 5-10 working days |
| EU | Standard | 2-7 working days |
| UK | Standard | 5-8 working days |
| CANADA | Standard | 7-10 working days |
| AUSTRALIA | Standard | 6-10 working days |
| SWITZERLAND | Standard | 7-14 working days |
| REST OF WORLD | Standard | 7-21 working days |
Orders shipped via Standard Shipping are handed over to your country’s designated on-the-ground postal service to complete its last delivery milestone. The status of your order's last leg of delivery is therefore tracked by your local post. Should there be an unsuccessful delivery attempt, delivery delays, and other delivery-related issues (such as insufficient address information) from this stage onwards, contact your postal service directly to arranged a redelivery and or pick-up of your order. We will not be liable for unsuccessful or missing orders shipped via Standard Shipping.
How long will it take for my order to arrive via Express Shipping?
The estimated delivery times based on shipping destination for Express Shipping are listed below.
Please note that these are estimates and we do our best to provide the most accurate estimated delivery times available at all times. Timings may inevitably be subject to variables such as periodic changes due public holidays, peak seasons and unforeseeable delays such as weather conditions or customs inspections. Follow the delivery status using your tracking number and the provided link for updates on your order's journey.
Estimated delivery times via Express Shipping
Due to the transition of our fulfillment centre, please expect ship-out delay of 2 business days.
| Region | Shipping | Days |
|---|---|---|
| US | Express | 2-4 working days |
| EU | Express | 2-4 working days |
| UK | Express | 2-4 working days |
| CANADA | Express | 6-9 working days |
| AUSTRALIA | Express | 5-8 working days |
| SWITZERLAND | Express | 2-5 working days |
| REST OF WORLD | Express | 5-15 working days |
Please note that a signature upon delivery will be required for orders shipped via Express Shipping. We highly encourage you to sign for your parcel personally to ensure its safe arrival. We will not be liable for missing or undelivered orders that opted for Signature Releases (allowing for your order to be left at your door).
Do I have to pay taxes?
We are pleased to offer a 'Tax and Duties Prepaid Service' for orders delivering within the US, the UK, the EU, Australia, or Norway, where taxes and duties on your behalf.
For other international orders, additional import taxes, duties, handling fees, and other custom charges that vary from country to country still apply. These charges are subject to your country's customs laws, we are unable to determine in advance the amount, if any, that will be charged nor pay for them on your behalf.
| US | |
| No minimum/maximum order value required | No additional duties or taxes; we'll handle them for you. |
| EU | |
| No minimum/maximum order value required | No additional duties or taxes; we'll handle them for you. |
| UK | |
| Order < GBP 135 | No additional duties or taxes; we'll handle them for you. |
| Order GBP 135 and above | Customers are responsible for any additional taxes and duties incurred. A "Duties and Tax Prepaid" service is available upon request. |
| AUSTRALIA | |
| Order < AUD 1000 | No additional duties or taxes; we'll handle them for you. |
| Order AUD 1000 and above | Customers are responsible for any additional taxes and duties incurred. A "Duties and Tax Prepaid" service is available upon request. |
| NORWAY | |
| Order < NOK 3000/item | No additional duties or taxes; we'll handle them for you. |
| Order NOK 3000/item and above | Customers are responsible for any additional taxes and duties incurred. A "Duties and Tax Prepaid" service is available upon request. |
| REST OF WORLD | |
| Customer is responsinble for any additional import taxes & duties fees that apply. The amount, if any, is subject to your country's customs laws. Please contact your local customs office to learn more about these charges. | |
By placing your order, you acknowledge and agree to be responsible for all applicable fees mentioned above. Please note that duties and taxes paid upon delivery will not be reimbursed in the case of returns and exchanges.
In the event that your order is stuck (should you decline to pay any incurred taxes and duties or your order is seized by customs) a refund will only be issued once all the order returns to us in their original condition, and after shipping costs and return expenses are deducted
If you encounter any difficulties in clearing customs in your local area, please contact our customer support team at support@askandembla.net.
Note:
Shipping to Brazil:
Standard shipping to Brazil is suspended due to delivery fulfillment challenges presented by Correios. Express shipping (5-7 days) is still available via DHL Express for customers who are willing to provide a Tax ID at the checkout and pay any incurred taxes and duties, as well as additional fees upon the package's arrival in Brazil. Our customer service team will reach out to you to provide a Tax ID if you miss it at the checkout.
Shipping to Indonesia:
Standard and Express shipping to Indonesia is available for customers who are willing to provide a Tax ID at the checkout and pay any incurred taxes and duties, as well as additional fees upon the package's arrival in Indonesia. Our customer service team will reach out to you to provide a Tax ID if you miss it at the checkout.
UPDATES TO ON-SITE PRICING – EU/UK COUNTRIES AFFECTED
What has changed?
There has been a change in the VAT rules implemented from 1 July 2021 which subjects all commercial goods imported into the EU to VAT irrespective of their value; this is applicable to cross-border B2C companies like us.
You can click here for more details about these changes:
https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_enhttps://ec.europa.eu/taxation_customs/business/vat/postal-operators-and-couriers_en
Can I checkout in my country’s currency even though the shipping address is to a different country?
No, at the checkout page, all prices will be automatically converted to match the respective currency of the shipping address.
PAYMENTS
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payments via American Express, Visa, Mastercard, ShopifyPay, JCB, Discover and Diners club credit or debit cards and PayPal. We also accept payment in installments via Sezzle & Shop Pay, for our customers in the EU and US
We do not accept payments via check or cash.
WHAT DO I DO IF MY PAYMENT IS PENDING OR DECLINED?
Possible reasons for pending or declined payments include insufficient funds or having hit your credit or debit card limit. Should this occur, try increasing your card limit, using another card, or checking in with your bank for more details. In some cases, payments may also be declined if a credit card fraud is suspected by the issuing bank and credit card company. Your order will be packed and shipped as soon as the payment has been verified and approved.
By making payment, you authorise the transaction and confirm that the credit/debit card is valid and that your payment details are correct. All credit/debit/PayPal transactions and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider.
PRODUCT
DO YOU OFFEr PRODUCT CUSTOMISATIONS?
We do not offer customisations of any kind on our products at the moment. However, we are always listening to your feedback and want to know what you'd like to see! if you have design submissions or ideas on personalisation, feel free to submit them and we might just make it happen!
IS YOUR JEWELRY HYPOALLERGENIC?
Only products made of solid 14k Gold and 925 Silver are considered to be hypoallergenic and suitable for those who have sensitive skin or nickel allergies. To learn more about the material used in our jewelry and their characteristics, click here.
It is the responsibility of the consumer to take precaution with any sensitive tendencies they might have to any materials. Should you have any questions pertaining to your allergies and the products you’re interested in, drop us an email at support@askandembla.net and our customer care team will be happy to guide you through your selection process.
HOW DO I CARE FOR MY JEWELRY?
Here are some general care tips that apply to all jewelry. For more specific jewelry care instructions by material type, click here.
GENERAL JEWELRY CARE
• Store jewelry away from sunlight, humidity, and heat to prevent damage and acceleration of the organic natural aging of jewelry
• Store each piece individually to avoid scratching
• Avoid exposing jewelry to sweat and chemicals like perfumes, lotions, cleaning agents, chlorine, and saltwater
• Remove jewelry before sleeping, showering, swimming, or exercising.
• Take off rings before washing hands
• Wipe gently with a soft microfibre cloth to clean