We are pleased to offer a complimentary 1-year warranty for all our products. Our demi-fine pieces are handcrafted and made to last your soul adornment journey.
WARRANTY
What does the warranty cover exactly?
i) Our warranty covers any manufacturing defects for all our products, such as damage to the material or poor workmanship.
ii) Our warranty covers damage to the product that occurred from regular daily use within 1 year from the date of purchase.
Both above scenarios will result in us sending a replacement to you after our verification processes have been completed. We will send a replacement to you via standard shipping at no extra cost. Should you wish to receive your item via express shipping, or if standard shipping is unavailable for your address, you will be required to bear the cost of shipping.
If your jewelry is defective or damaged upon delivery, please file a claim within 7 days of receiving it. To initiate your claim, contact us at support@askandembla.net, providing your order number, a brief description of the issue, and supporting images/videos. You will need to return the jewelry to us (return shipping fees will be covered by us), and our customer care team will make arrangements for your replacement.
Our warranty starts effectively from the date the customer receives the jewelry.
Note: To better care for your jewelry, you can follow our material care guide which can be found here.
What does our warranty NOT cover?
i) Our warranty covers regular wear and tear, but does not extend to damage caused by improper use or storage. To better care for your jewelry, you can follow our material care guide which can be found here.
ii) Our warranty does not cover the natural aging of materials or surface scratches that may occur over time due to regular wear and tear. Please be aware that such changes are considered normal and are not eligible for warranty claims.
iii) Our warranty does not cover accidental damage to jewelry, such as dropping the item, exposure to extreme temperatures, or unintentional impacts.
iv) Our warranty does not cover loss or theft of the jewelry during transit or after it is received. Regretfully, this is not within our control as the parcel is handled by a 3rd party courier.
v) Our warranty is not applicable if any modifications or repairs were done to your jewelry by a third party.
vi) Our warranty is not applicable to jewelry purchased through a third party reseller (i.e. not through https://askandembla.net or any of our directly owned online channels). This means that you will need to have an Ask & Embla order number or invoice to qualify for the warranty. If you have purchased your item through a reseller, please contact your reseller and we will work with them to get your damaged item replaced if it qualifies for a replacement.
If you have any questions or concerns about the warranty coverage, please don't hesitate to contact our customer service team at support@askandembla.net for further assistance.
HOW DO I RETURN MY DEFECTIVE JEWELRY?
i) If you encounter any manufacturing defects or damage to the product that occurred from regular daily use within 1 year from the date of purchase, please initiate the claim by sending an email to our customer care team at support@askandembla.net. Please include your order number, product title, details of your concern, and pictures/videos of the defective item for assessment.
ii) Once we've confirmed your eligibility for warranty, our customer service team will contact you and guide you through the next steps.
iii) Please note that the cost of re-shipping the product in exchange will be covered by the customer. You may choose your preferred shipping option for the return journey, whether it's express or standard shipping.
SHIPPING INFORMATION
At Ask & Embla, our commitment to delivering exceptional service has always been our top priority. To further enhance your experience, we've made a significant decision regarding our international shipping operations.
Previously, we shipped our products internationally from various warehouses located in the USA, Europe, and Singapore, depending on proximity to your address. However, as part of our ongoing efforts to provide personalised and exceptional service, we have decided to consolidate our operations.
Starting in October 2023, our international shipping operations are now located at our fulfilment centre in Singapore, which is entirely operated by our dedicated team. They carefully hand-pick and quality-check every order to ensure exceptional service, followed by prompt distribution through our trusted shipping partners.
For any inquiries or additional information about our new shipping process, please feel free to reach out to our customer care team at support@askandembla.net. We are here to assist you and offer help with anything you might need.
Do you ship internationally?
We ship internationally to most countries, with orders dispatching from our fulfillment center in Singapore, which is entirely operated by our dedicated team. They carefully hand-pick and quality-check every order to ensure exceptional service, followed by prompt distribution through our trusted shipping partners. For more information, kindly reach out to our customer care team at support@askandembla.net
Are there countries you are unable to ship to?
Due to some delivery restrictions, we are temporarily unable to ship to the following countries. Our team is actively working to restore shipping services to all locations. Please check back for updates regarding the availability of shipping to these countries.
We are currently unable to ship to:
ASIA: Afghanistan, Bangladesh, British Indian Ocean Territory, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Jordan, Myanmar (Burma), Oman, Pakistan, Palestinian Territories, Sri Lanka, Timor-Leste, Yemen.
EUROPE: Åland Islands, Belarus, Kosovo, Macedonia, Russia, San Marino, Spain (Las Palmas, Santa Cruz de Tenerife), Svalbard & Jan Mayen, Ukraine.
SOUTH AMERICAS: Falkland Islands, South Georgia & South Sandwich Islands.
NORTH AMERICAS & CARIBBEAN: Anguilla, Antigua & Barbuda, Barbados, Belize, Cayman Islands, Costa Rica, Curaçao, Guadeloupe, Jamaica, Montserrat, St. Barthélemy, São Tomé & Príncipe, St. Martin, St. Pierre & Miquelon, Turks & Caicos Islands, U.S. Outlying Islands.
OCEANIAS: Kiribati, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Tokelau, Wallis & Futuna.
AFRICA: Ascension Island, Congo (Kinshasa), Côte d'Ivoire (Ivory Coast), St. Helena, Sudan, Tristan da Cunha, Western Sahara.
ANTARCTICA: French Southern Territories.
If you are from these countries and wish to place an order with us, kindly reach out to our customer care team at support@askandembla.net
How do i qualify for free shipping?
To check if you qualify for free Standard Shipping, refer to the chart below with the minimum order values required. If your order meets the criteria for your region, it will be eligible for complimentary standard shipping.
US, UK, AUSTRALIA, SWITZERLAND: For orders with a final value of US$150 or more (after discounts), free express shipping will be automatically offered as an option at the checkout page.
EU, CANADA, REST OF WORLD: For orders with a final value of US$150 or more (after discounts), free express shipping will be automatically offered as an option at the checkout page.
Do note that free express shipping may not be applicable to all regions due to the limitations of postal services. For remote areas or countries whose couriers impose additional fuel/emergency surcharges, free express shipping will not be available. In such scenarios, a discounted shipping rate will be applied at checkout instead.
| Region | Shipping | Condition | Rate |
|---|---|---|---|
| US - USPS First Class | Standard | Order $90-$179.99 | Free |
| US - USPS Priority | Standard | Order $120-$179.99 | Free |
| US | Express | Order $180 and above | Free |
| EU | Standard | Order $90-$154.99 | Free |
| Express | Order $155 and above | Free | |
| UK | Standard | Order $90-$154.99 | Free |
| Express | Order $155 and above | Free | |
| CANADA | Express | Order $180 and above | Free |
| AUSTRALIA | Standard | Order $90-$179.99 | Free |
| Express | Order $180 and above | Free | |
| SWITZERLAND | Standard | Order $90-$179.99 | Free |
| Express | Order $180 and above | Free | |
| REST OF WORLD | Standard | Order $90-$179.99 | Free |
| Express | Order $180 and above | Free |
How much are shipping rates to my country?
- The shipping fee is calculated based on the total value of your order and the delivery destination.
- The shipping fee for exchanges and returns are non-refundable.
- Deliveries outside of the US, EU, UK, Australia & Norway may be subjected to additional customs duties and taxes which are not included in the shipping cost. Do note that we cannot determine the exact cost of additional customs duties and taxes as it varies by country. For more information, please contact your local customs office.
- In the case of exchanges or returns, duties and taxes paid upon delivery will not be reimbursed.
- For orders below $40, a minimum service fee of $15 will be charged.
| US - USPS First Class | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order <$39.99 | From $14 | 4-7 working days |
| Standard | Order $40.00–$59.99 | From $11 USD | 4-7 working days |
| Standard | Order $60.00–$89.99 | From $7 USD | 4-7 working days |
| Standard | Order $90.00–$179.99 | Free | 4-7 working days |
| US - USPS Priority | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order <$39.99 | From $20 | 4-7 working days |
| Standard | Order $40.00–$59.99 | From $17 USD | 4-7 working days |
| Standard | Order $60.00–$89.99 | From $13 USD | 4-7 working days |
| Standard | Order $90.00–$119.99 | From $8 USD | 4-7 working days |
| Standard | Order $120.00–$179.99 | Free | 4-7 working days |
| US | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Express | Order <$39.99 | From $25 | 2-4 working days |
| Express | Order $40.00–$89.99 | From $20 USD | 2-4 working days |
| Express | Order $90.00–$119.99 | From $15 USD | 2-4 working days |
| Express | Order $120–$179.99 | From $7 USD | 2-4 working days |
| Express | Order $180 and above | Free | 2-4 working days |
| EU | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order <$39.99 | From $12 | 5-8 working days |
| Standard | Order $40-$59.99 | From $9 USD | 5-8 working days |
| Standard | Order $60-$89.99 | From $5 USD | 5-8 working days |
| Standard | Order $90 and above | Free | 5-8 working days |
| Express | Order <$40 | From $25 USD | 2-4 working days |
| Express | Order $40-$89.99 | From $20 USD | 2-4 working days |
| Express | Order $90-$119.99 | From $15 USD | 2-4 working days |
| Express | Order $120-$154.99 | From $7 USD | 2-4 working days |
| Express | Order $155 and above | Free | 2-4 working days |
| UK | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order <$39.99 | From $11 USD | 5-8 working days |
| Standard | Order $40.00–$59.99 | From $8 USD | 5-8 working days |
| Standard | Order $60.00–$89.99 | From $4 USD | 5-8 working days |
| Standard | Order $90 and above | Free | 5-8 working days |
| Express | Order <$40 | From $25 USD | 2-4 working days |
| Express | Order $40-$89.99 | From $20 USD | 2-4 working days |
| Express | Order $90-$119.99 | From $15 USD | 2-4 working days |
| Express | Order $120-$154.99 | From $7 USD | 2-4 working days |
| Express | Order $155 and above | Free | 2-4 working days |
| CANADA | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Express | Order <$40 | From $27.30 USD | 2-4 working days |
| Express | Order $40-$89.99 | From $22.30 USD | 2-4 working days |
| Express | Order $90-$119.99 | From $17.30 USD | 2-4 working days |
| Express | Order $120-$179.99 | From $9.30 USD | 2-4 working days |
| Express | Order $180 and above | Free | 2-4 working days |
| AUSTRALIA | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order <$39.99 | From $15 USD | 5-8 working days |
| Standard | Order $40.00–$59.99 | From $12 USD | 5-8 working days |
| Standard | Order $60.00–$89.99 | From $8 USD | 5-8 working days |
| Standard | Order $90 and above | Free | 5-8 working days |
| Express | Order <$40 | From $25 USD | 2-4 working days |
| Express | Order $40-$89.99 | From $20 USD | 2-4 working days |
| Express | Order $90-$119.99 | From $15 USD | 2-4 working days |
| Express | Order $120-$179.99 | From $7 USD | 2-4 working days |
| Express | Order $180 and above | Free | 2-4 working days |
| SWITZERLAND | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order <$39.99 | From $15 USD | 5-8 working days |
| Standard | Order $40.00–$59.99 | From $12 USD | 5-8 working days |
| Standard | Order $60.00–$89.99 | From $8 USD | 5-8 working days |
| Standard | Order $90 and above | Free | 5-8 working days |
| Express | Order <$40 | From $25 USD | 2-4 working days |
| Express | Order $40-$89.99 | From $20 USD | 2-4 working days |
| Express | Order $90-$119.99 | From $15 USD | 2-4 working days |
| Express | Order $120-$179.99 | From $7 USD | 2-4 working days |
| Express | Order $180 and above | Free | 2-4 working days |
| REST OF WORLD | |||
| Shipping | Condition | Rate | Days |
|---|---|---|---|
| Standard | Order <$39.99 | From $12 USD | 5-8 working days |
| Standard | Order $40.00–$59.99 | From $19 USD | 5-8 working days |
| Standard | Order $60.00–$89.99 | From $5 USD | 5-8 working days |
| Standard | Order $90 and above | Free | 5-8 working days |
| Express | Order <$40 | From $25 USD | 2-4 working days |
| Express | Order $40-$89.99 | From $20 USD | 2-4 working days |
| Express | Order $90-$119.99 | From $15 USD | 2-4 working days |
| Express | Order $120-$179.99 | From $7 USD | 2-4 working days |
| Express | Order $180 and above | Free | 2-4 working days |
How long will it take for my order to arrive via Standard Shipping?
The estimated delivery times based on shipping destination for Standard Shipping are listed below.
Please note that these are estimates and we do our best to provide the most accurate estimated delivery times available at all times. Timings may inevitably be subject to variables such as periodic changes due public holidays, peak seasons and unforeseeable delays such as weather conditions or customs inspections. Follow the delivery status using your tracking number and the provided link for updates on your order's journey.
Estimated delivery times via Standard Shipping
Due to the transition of our fulfillment centre, please expect ship-out delay of 2 business days.
| Region | Shipping | Days |
|---|---|---|
| US | Standard | 5-7 working days |
| EU | Standard | 5-8 working days |
| UK | Standard | 5-8 working days |
| AUSTRALIA | Standard | 7-10 working days |
| SWITZERLAND | Standard | 5-7 working days |
| REST OF WORLD | Standard | 7-21 working days |
Orders shipped via Standard Shipping are handed over to your country’s designated on-the-ground postal service to complete its last delivery milestone. The status of your order's last leg of delivery is therefore tracked by your local post. Should there be an unsuccessful delivery attempt, delivery delays, and other delivery-related issues (such as insufficient address information) from this stage onwards, contact your postal service directly to arranged a redelivery and or pick-up of your order. We will not be liable for unsuccessful or missing orders shipped via Standard Shipping.
How long will it take for my order to arrive via Express Shipping?
The estimated delivery times based on shipping destination for Express Shipping are listed below.
Please note that these are estimates and we do our best to provide the most accurate estimated delivery times available at all times. Timings may inevitably be subject to variables such as periodic changes due public holidays, peak seasons and unforeseeable delays such as weather conditions or customs inspections. Follow the delivery status using your tracking number and the provided link for updates on your order's journey.
Estimated delivery times via Express Shipping
Due to the transition of our fulfillment centre, please expect ship-out delay of 2 business days.
| Region | Shipping | Days |
|---|---|---|
| US | Express | 2-4 working days |
| EU | Express | 2-4 working days |
| UK | Express | 2-4 working days |
| CANADA | Express | 2-4 working days |
| AUSTRALIA | Express | 2-4 working days |
| SWITZERLAND | Express | 2-4 working days |
| REST OF WORLD | Express | 5-15 working days |
Please note that a signature upon delivery will be required for orders shipped via Express Shipping. We highly encourage you to sign for your parcel personally to ensure its safe arrival. We will not be liable for missing or undelivered orders that opted for Signature Releases (allowing for your order to be left at your door).
Do I have to pay taxes?
We are pleased to offer a 'Tax and Duties Prepaid Service' for orders delivering within the US, the UK, the EU, Australia, or Norway, where taxes and duties on your behalf.
For other international orders, additional import taxes, duties, handling fees, and other custom charges that vary from country to country still apply. These charges are subject to your country's customs laws, we are unable to determine in advance the amount, if any, that will be charged nor pay for them on your behalf.
| US | |
| No minimum/maximum order value required | No additional duties or taxes; we'll handle them for you. |
| EU | |
| No minimum/maximum order value required | No additional duties or taxes; we'll handle them for you. |
| UK | |
| Order < GBP 135 | No additional duties or taxes; we'll handle them for you. |
| Order GBP 135 and above | Customers are responsible for any additional taxes and duties incurred. A "Duties and Tax Prepaid" service is available upon request. |
| AUSTRALIA | |
| Order < AUD 1000 | No additional duties or taxes; we'll handle them for you. |
| Order AUD 1000 and above | Customers are responsible for any additional taxes and duties incurred. A "Duties and Tax Prepaid" service is available upon request. |
| NORWAY | |
| Order < NOK 3000/item | No additional duties or taxes; we'll handle them for you. |
| Order NOK 3000/item and above | Customers are responsible for any additional taxes and duties incurred. A "Duties and Tax Prepaid" service is available upon request. |
| REST OF WORLD | |
| Customer is responsible for any additional import taxes & duties fees that apply. The amount, if any, is subject to your country's customs laws. Please contact your local customs office to learn more about these charges. | |
By placing your order, you acknowledge and agree to be responsible for all applicable fees mentioned above. Please note that duties and taxes paid upon delivery will not be reimbursed in the case of returns and exchanges.
In the event that your order is stuck (should you decline to pay any incurred taxes and duties or your order is seized by customs) a refund will only be issued once all the order returns to us in their original condition, and after shipping costs and return expenses are deducted
If you encounter any difficulties in clearing customs in your local area, please contact our customer support team at support@askandembla.net.
Note:
Shipping to Brazil:
Standard shipping to Brazil is suspended due to delivery fulfillment challenges presented by Correios. Express shipping (5-7 days) is still available via DHL Express for customers who are willing to provide a Tax ID at the checkout and pay any incurred taxes and duties, as well as additional fees upon the package's arrival in Brazil. Our customer service team will reach out to you to provide a Tax ID if you miss it at the checkout.
Shipping to Indonesia:
Standard and Express shipping to Indonesia is available for customers who are willing to provide a Tax ID at the checkout and pay any incurred taxes and duties, as well as additional fees upon the package's arrival in Indonesia. Our customer service team will reach out to you to provide a Tax ID if you miss it at the checkout.
When should I place my order to get it by Christmas?
Our Christmas cut-off dates vary based on your destination and selected shipping method.
Please find the cut-off dates for each country, based on shipping method, below:
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| USA (Excluding Alaska and Hawaii) | 10 Dec 24 | 18 Dec 24 |
| USA (Alaska and Hawaii) | 08 Dec 24 | 16 Dec 24 |
| USA (APO, DPO, FPO - Priority Mail only) | 01 Dec 24 | N/A |
| CANADA | - | 16 Dec 24 |
| AUSTRALIA | 03 Dec 24 | 16 Dec 24 |
| EU & NORWAY (Except Italy, Bulgaria, Romania, Lithuania, Estonia, Greece) | 03 Dec 24 | 16 Dec 24 |
| EU (Italy, Poland, Bulgaria, Romania, Lithuania, Estonia, Greece) | 30 Nov 24 (Italy not applicable) | 16 Dec 24 |
| UK & SWITZERLAND | 05 Dec 24 | 18 Dec 24 |
| REST OF WORLD | 03 Dec 24 | 16 Dec 24 |
We’re committed to getting your order to you in time for Christmas. However, due to the high volume of shipments, coupled with unexpected bad weather or customs clearance events during the holiday season, some delays may occur. To ensure a smooth and timely delivery, we recommend choosing Express shipping and ordering as early as possible.
Please note that refunds cannot be issued for delayed or lost parcels shipped via Standard Shipping.
Wishing you happy shopping and a joyful holiday season.
RETURNS & EXCHANGES
WHAT IS THE POLICY FOR RETURNS & EXCHANGES?
If you are dissatisfied with your order for any reason, we accept returns or exchanges if the affected product is eligible and is returned within 14 days of receiving it.
You are responsible for paying the return shipping fee (and the re-shipping fee of the replacement product and any potential taxes incurred, if you opt for an exchange). If you opt for a return, please note that your original shipping fee is non-refundable.
We accept returns and exchanges on:
• Rings
• Necklaces
• Bracelets
• Charms & charm clasps
• Ear cuffs
For hygiene reasons, we do not accept returns and exchanges on:
• Piercing jewelry (earrings, clickers, threadless ends, flatback posts)
• Stretched ear jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cuffs™️)
• Lip and nose cuffs
• Gift cards and accessories (ring sizers & jewelry polishing cloths)
If you wish to initiate a return or exchange, please visit https://askandembla.net/pages/returns.
I RECEIVED A DEFECTIVE OR INCORRECT PRODUCT, WHAT SHOULD I DO?
It is important to us that you’re satisfied with your order, and we strive to fulfill all orders correctly with impeccable quality standards. In the event we've made a mistake, we’re more than happy to make amends.
Should you receive a defective or incorrectly sent item in your order, a replacement will be sent at no extra cost. If the item you ordered is out of stock, we will issue a refund to your original form of payment, or in the form of a gift card if you prefer.
Kindly send an email to our customer care team at support@askandembla.net with your order number, concern and pictures / video of the defective / incorrect products for assessment.
I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?
If you ordered the wrong item/colour/size, please reach out to our customer support team within 14 days of receiving your order to initiate a return or exchange. This 14 day window begins from the day your order is successfully delivered.
To qualify for a return or exchange:
• Item type must be eligible for a return or exchange (see full list below)
• Items must be in their original condition, unworn and undamaged
• Items returned must be in all original packaging (bags, box, and pouch included)
• Sale items are final and cannot be returned or exchanged
Please note that the return shipping fee and re-shipping fee of the product in exchange shall be covered by the customer. You may select the shipping option of your choice for both the return shipping and re-shipping journey.
We accept returns and exchanges on:
• Rings
• Necklaces
• Bracelets
• Charms & charm clasps
• Ear cuffs
For hygiene and sanitary reasons, we do not accept any returns or exchanges on:
• Piercing jewelry (earrings, clickers, threadless ends, flatback posts)
• Stretched ear jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cuffs™️)
• Lip and nose cuffs
• Gift cards and accessories (ring sizers & jewelry polishing cloths)
HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?
Customers can select the shipping method of their choice for both return shipping and re-shipping of exchangeable items. The total duration is determined by what they have chosen for both journeys.
We highly recommend choosing a trackable shipping service and purchasing shipping insurance for a peace of mind that your product gets returned to us safely for the processing of your refund or exchange. Once your product has been returned successfully, it will take about 1-2 working days for us to review the request. All approved exchanges are sent out within the week, after which the usual shipping times should apply
ARE SHIPPING COSTS REFUNDABLE?
Shipping costs are non-refundable as long as the items are successfully delivered. if your item is incorrect due to a mistake on our part, we will cover both the return shipping and re-shipping cost.
Once your refund is approved, the applicable amount (excluding shipping costs) will automatically be credited to your credit card or original method of payment. We strive to process all refunds in a timely and reasonable manner. Should there be a delay for any reason, kindly be patient as processing times could be affected for various reasons.
ARE SALE ITEMS REFUNDABLE?
All items purchased on sale or on clearance are final and non refundable. Only items bought at full price will be considered for refunds.
SHIPPING PROTECTION
We appreciate your interest in our Shipping Protection service. Below, we have provided comprehensive guidelines to clarify how it works:
Understanding Shipping Protection
Consider Shipping Protection as a safeguard for your purchase. By paying a nominal fee, you can be assured that in the event of your package being lost, stolen, or damaged, we will provide necessary support. Please note that this service does not facilitate refunds or order cancellations.
Enrollment Process
To avail of Shipping Protection, simply select the option at the time of checkout and proceed with the payment of the specified fee.
Coverage Details Our Shipping Protection covers the following instances
• Lost Packages: When your package fails to reach you.
• Stolen Packages: If your package is taken after delivery.
• Damaged Goods: In the case of product damaged in transit
Procedure for Addressing Issues
Should any complications arise with your package, please follow these steps:
• For lost or stolen packages, kindly notify us within 7 days from the estimated delivery date. In case of damaged items, please reach out within 7 days of receipt, accompanied by photographic evidence.
• If you suspect theft, we require you to file a report with local authorities, providing us with a copy to facilitate our verification process.
Resolution Process
Once the veracity of the situation is confirmed, we will initiate the replacement process. In instances where the original product is out of stock, we will offer an alternative of equivalent value or store credit. Replacements will be dispatched via standard shipping, with expedited options available at an extra charge.
Important Considerations
Please take note of the following key points:
• Instances where the carrier indicates "Delivered" but the package is missing will be investigated, although certain circumstances may fall beyond the scope of our coverage.
• Ensure the accuracy of your provided address during the ordering process, as we cannot assume liability for items returned due to erroneous addresses.
• We emphasize the importance of trust. Authenticity in your claims is pivotal, as any inconsistencies may necessitate further scrutiny.
Additional Information
We adhere to a one-time replacement policy per order, ensuring timely and efficient resolution of any issues that may arise.
Policy Updates
Please be aware that these guidelines may undergo periodic adjustments. However, for any purchases made, the guidelines effective at the time of your purchase will be upheld.
Thank you for considering our Shipping Protection service. We remain dedicated to ensuring a seamless shopping experience for all our valued customers. For any inquiries or assistance, please do not hesitate to contact us.
UPDATES TO ON-SITE PRICING – EU/UK COUNTRIES AFFECTED
What has changed?
There has been a change in the VAT rules implemented from 1 July 2021 which subjects all commercial goods imported into the EU to VAT irrespective of their value; this is applicable to cross-border B2C companies like us.
You can click here for more details about these changes:
https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_enhttps://ec.europa.eu/taxation_customs/business/vat/postal-operators-and-couriers_en
Can I checkout in my country’s currency even though the shipping address is to a different country?
No, at the checkout page, all prices will be automatically converted to match the respective currency of the shipping address.
PAYMENTS
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payments via American Express, Visa, Mastercard, ShopifyPay, JCB, Discover and Diners club credit or debit cards and PayPal. We also accept payment in installments via Sezzle, Klarna(US only) & Shop Pay, for our customers in the EU and US. ApplePay and GooglePay are also accepted.
We do not accept payments via check or cash.
WHAT DO I DO IF MY PAYMENT IS PENDING OR DECLINED?
Possible reasons for pending or declined payments include insufficient funds or having hit your credit or debit card limit. Should this occur, try increasing your card limit, using another card, or checking in with your bank for more details. In some cases, payments may also be declined if a credit card fraud is suspected by the issuing bank and credit card company. Your order will be packed and shipped as soon as the payment has been verified and approved.
By making payment, you authorise the transaction and confirm that the credit/debit card is valid and that your payment details are correct. All credit/debit/PayPal transactions and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider.
PRODUCT
DO YOU OFFEr PRODUCT CUSTOMISATIONS?
We do not offer customisations of any kind on our products at the moment. However, we are always listening to your feedback and want to know what you'd like to see! if you have design submissions or ideas on personalisation, feel free to submit them and we might just make it happen!
IS YOUR JEWELRY HYPOALLERGENIC?
Only products made of solid 14k Gold and 925 Silver are considered to be hypoallergenic and suitable for those who have sensitive skin or nickel allergies. To learn more about the material used in our jewelry and their characteristics, click here.
It is the responsibility of the consumer to take precaution with any sensitive tendencies they might have to any materials. Should you have any questions pertaining to your allergies and the products you’re interested in, drop us an email at support@askandembla.net and our customer care team will be happy to guide you through your selection process.
HOW DO I CARE FOR MY JEWELRY?
Here are some general care tips that apply to all jewelry. For more specific jewelry care instructions by material type, click here.
GENERAL JEWELRY CARE
• Store jewelry away from sunlight, humidity, and heat to prevent damage and acceleration of the organic natural aging of jewelry
• Store each piece individually to avoid scratching
• Avoid exposing jewelry to sweat and chemicals like perfumes, lotions, cleaning agents, chlorine, and saltwater
• Remove jewelry before sleeping, showering, swimming, or exercising.
• Take off rings before washing hands
• Wipe gently with a soft microfibre cloth to clean