YOUR REWARDS
EARN POINTS
REWARDS
TIERS
HISTORY
HOW IT WORKS
HOW TO EARN POINTS
The more activities you complete, the more points you’ll earn.
HOW TO USE YOUR POINTS
1. Exchange your points directly for a cash discount at the checkout page. You’ll be free to decide how many points you want to exchange. (100points = US$1)
2. Exchange your points for our Rewards. Collect the needed amount of points and exchange them for our rewards. The higher your tier, the more rewards will be available.
More rewards will be available as your tier increases.
TIER PERKS
FAQs
You will need to create an account with us and log into your account. You will be able to view your points at the top of this page.
Points are calculated based on the total value of the cart minus shipping and in USD.
For example, if you add US$50 worth of jewelry to your cart and apply a 10% discount code, bringing your total to US$45. Although you have to pay a shipping fee of US$5, you will only earn US$45 worth of points (x5, x6, x7 based on your loyalty tier).
Approved: These points have passed the approval period and can be redeemed for rewards or used at the checkout.
Pending: The points are yet to be confirmed. They will remain pending until the order has been paid AND the approval period has passed (14 days from the time of payment). Kindly note that if you have not created an account with us yet, the points will still accumulate and remain pending in your account, for orders within the last 3 months. After 3 months, your points will expire if you do not created an account with us.
Cancelled: The points will not be added to your account, and this is likely due to cancellation of orders.
It may take a few minutes for our system to process your activity and credit the points, and we seek your patience on this.
If you have recently made a purchase, do note that the points earned will remain pending for 14 days, before being approved and redeemable.
If one item is purchased with loyalty points, the points will be refunded back to your account. If multiple items are purchased, the loyalty points will be awarded equally to each item within the order and the corresponding points will be refunded according to the item(s) returned.
You can copy your referral link in the ‘Refer your friends’ button under ‘Earn points’ section, and send it to your friend. Once your referred friend hits a minimum spending of US$40 on their first purchase using your link, you will earn 1000/1200/1400 points based on your loyalty tier.will be able to view your points at the top of this page.
You may contact us via https://askandembla.net/pages/contact, or drop us a message via the chat widget on the bottom left of the page.
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