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PLACING AN ORDER 
Some products are sold in pairs while some are not—this will be indicated on their individual listing. Products sold as a pair are typically marked with (PAIR) or otherwise mentioned in their description. For items mentioned as sold individually, please select "2" under product quantity to order a pair

Click on "Add To Cart" to have your order added to your shopping cart. If you are unable to access your cart from the top panel, please copy "www.askandembla.net/cart" to your browser URL.
DISCOUNT CODES
Discount codes can be applied on the final page of check out before finalisation. All prices on the Cart page are before shipping charges, please use our shipping rates calculator to calculate your shipping fee. 
MAKING CHANGES TO YOUR ORDER 
Once your order has been placed, there is 24 hour grace period for amendments, in case you change your mind. During this time, if you would like to make changes to your order, drop us an email at support@askandembla.net with your order number. Unfortunately, we will not be able to attend to any requests for order changes or cancellations after 24 hours. Thank you for your kind understanding!


SHIPPING AND PAYMENT
We ship both locally and internationally. For local orders, normal mail is available for SGD$1.50 onwards and registered mail for SGD$3.50 onwards, this amount is subject to the combined weight of your order. For international orders, we ship at USD$7 flat and orders above USD$30 will ship for free! 

We accept payment through Paypal, Stripe or Visa/Mastercard, click on the "Checkout" button to proceed with your order.

You will be directed to our payment page; if you have a Paypal account, you may proceed to log in to complete payment.
For Visa/Mastercard holder payments (or non Paypal users), you may make payment through credit or debit card. Do proceed as 

Please select your preferred shipping method upon being prompted. The total amount on the invoice screen will be charged to your credit/debit card or Paypal account.


DELIVERY
Please allow 1 to 3 business days for your order to be processed. Your item(s) will take approximately 1 week to reach us and will be packed and sent to you within the next working day of it's arrival. If your item(s) is available, it will be mailed within the next working day of available stock. All stocks are subject to availability and will take a maximum of 3 to 4 weeks to arrive and be delivered to you.


EXCHANGES AND REFUNDS
We accept refunds and exchanges only in the event of a defected product or incorrect product that does not match the order that was placed. To be eligible for an exchange or refund, your item must also be unused and in the same condition that you received it. It must also be in the original packaging. Cases regarding exchange in sizes/ design will not be entertained. Please confirm your items and sizing before submitting your order. 

Our exchange policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet,  check your bank account again, or contact your credit card company. There is often some processing time before a refund is posted.

Sale items (if applicable) Only regular priced items may be refunded, sale items cannot be refunded.

To return your product, contact us at support@askandembla.net.

Shipping costs are non-refundable. The cost of return shipping will not be included in the refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over SGD$50, you should consider using a trackable shipping service or purchasing shipping insurance.