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How To Return 14k Sold Gold Jewelry for Warranty Claims
Step 1: Request a Pick-up By DHL Express When Returning a Product
If you are returning a product to Ask and Embla and have received a DHL prepaid label from us, you can request for the product to be picked up by DHL Express.
When we send a DHL prepaid label to you via email, there will be a PDF containing the DHL Waybill number on it. This will be used to schedule your pickup. This is what the Waybill number looks like:
Click this link: mydhl.express.dhl
and follow the instructions below:
Select the country you are based in and click
Schedule a Pickup.
In the “Do you need a shipping label?” section, select
Select “I have a DHL Waybill Number” in the dropdown menu below.
Enter the DHL Waybill number from the PDF that we sent you, removing any spaces in the number.
Fill in your country code and phone number, then click
Enter the location of the pickup in your country, then click
Enter the number of packages, the total weight of all packages, and the dimensions of the largest package, then click
Schedule the pickup time, then click
Step 2: Pack a Return Parcel with DHL Express Prepaid Label
Prepare a poly mailer with plastic pouch or you can ask an agent from DHL Express for their standard flyer when you schedule a pickup.
Put the package inside the poly mailer and seal.
Put prepaid label, WayBill doc and commercial invoice (if any) inside the pouch as in the photo below:
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Classic Gold 18. Classic Gold Smoky Quartz 21. Smoky Quartz Gold with Black Onyx Cubic Zirconia 24. Gold with Black Onyx Cubic Zirconia Silver with Black Onyx Cubic Zirconia 25. Silver with Black Onyx Cubic Zirconia Gold with Blue Topaz Cubic Zirconia 26. Gold with Blue Topaz Cubic Zirconia Silver with White Cubic Zirconia 27. Silver with White Cubic Zirconia Silver with Blue Topaz Cubic Zirconia 28. Silver with Blue Topaz Cubic Zirconia Gold with White Cubic Zirconia 29. Gold with White Cubic Zirconia
Two-toned (Gold and Silver) 31. Two-toned (Gold and Silver)