We are pleased to offer a complimentary 1-year warranty for all our products. Our demi-fine pieces are handcrafted and made to last your soul adornment journey.

For more details about the warranty please check our FAQs page.

SHIPPING
Starting in October 2023, our international shipping is now handled by our fulfilment centre in Singapore. Our dedicated team ensures quality-checks and prompt distribution through trusted partners.

For inquiries, visit our FAQs or contact support@askandembla.net.

RETURNS
If you are dissatisfied with your order for any reason, we accept returns or exchanges if the affected product is eligible and returned within 14 days of receiving it.

You are responsible for paying the return shipping fee (and the re-shipping fee of the replacement product and any potential taxes incurred, if you opt for an exchange). If you opt for a return, please note that your original shipping fee is not refundable.

We accept returns and exchanges on:
• Rings
• Necklaces
• Bracelets
• Charms & charm clasps
• Ear cuffs

For hygiene reasons, we do not accept returns and exchanges on:
• Piercing jewelry (earrings, clickers, threadless ends, flatback posts)
• Stretched ear jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cuffs™️)
• Lip and nose cuffs
• Gift cards and accessories (ring sizers & jewelry polishing cloths)

For inquiries, visit our FAQs or contact support@askandembla.net.